Terms of service
Effective October 24, 2026
About the service
The Ride Portal is a platform that connects riders and care facilities with independent transportation companies. We provide the tools to request, accept, and follow trips. We do not provide transportation ourselves. Each trip is provided by the transportation company that accepts it, and that company is responsible for its drivers, vehicles, insurance, licensing, and the safety of the ride.
Not for emergencies
The Ride Portal is for planned and on-demand non-emergency rides. If you or someone else needs urgent medical help, call 911. Do not use this service to summon an ambulance.
Accounts
You must provide accurate information, keep your password private, and be responsible for activity under your account. Riders must be old enough to enter into an agreement where they live, or be booked by a parent, guardian, or care facility. Transportation companies and facilities represent that they are authorized to act for their organization.
Requests, prices, and cancellations
- A request is an offer to book a ride. A trip is confirmed only when a transportation company accepts it.
- Rider requests go only to the preferred company selected for the request. They are not automatically offered to other companies if that company does not answer or declines. If no preferred company is selected, all eligible companies serving the rider's state can receive the request.
- Prices shown before a ride are estimates based on distance and the company's rates. The company may change the final price for reasons such as route changes or waiting time, and will tell you if it does.
- Payment is arranged between the rider or facility and the transportation company, as set by that company's payment terms. The Ride Portal does not process card payments in the app.
- Riders can cancel in the app before pickup, including after acceptance and while the driver is on the way or has arrived. In-app cancellation ends when the passenger is marked on board; after pickup, contact the transportation company for help. A facility can cancel a requested or accepted trip before the driver starts the trip. The transportation company's own cancellation terms still apply.
Acceptable use
Do not misuse the service: no false requests, harassment of drivers or riders, attempts to access other people's information, interfering with the service, or using it for anything unlawful. We may suspend or remove accounts that break these terms or put others at risk.
Messages, reporting, blocking and moderation
There is no tolerance for objectionable content or abusive users. Riders and companies can message each other in the apps. Messages must not contain harassment, hate speech, threats, sexual content, scams or anything unlawful. Messages with abusive language are blocked before they are sent, and we may remove content and suspend or remove any account that breaks these rules. By using messaging you agree to these terms.
If someone behaves unsafely, abusively or inappropriately, you can act right away in the app: Report a message, a person or a company from the chat screen (or use Report a problem on a ride or trip), and Block them from the same screen. Blocking stops them messaging you and stops requests passing between you and that company; you can see and undo your blocks under Account. You can also email admin@therideportal.com. We review every report, and we act on reports of objectionable content or abusive users within 24 hours: depending on what we find we may warn, suspend or remove an account, which signs that person out and stops requests reaching them. In an emergency call 911 first.
Location and notifications
Features that use your location or send notifications work only if you allow them on your device. See our privacy policy for what we collect and why.
Disclaimers and limits
The service is provided "as is" and "as available." Arrival times and vehicle locations are estimates and may be delayed or wrong. To the fullest extent the law allows, The Ride Portal is not liable for the acts or omissions of transportation companies or drivers, or for indirect or consequential losses arising from use of the service. Nothing in these terms limits any rights you have that cannot be limited by law.
Ending your account
Riders can delete their account in the rider app under Account. You may stop using the service at any time. We may update these terms and will post the new version here with a new effective date; continuing to use the service means you accept the update.
Contact
Questions about these terms: admin@therideportal.com. See also our support page.