Delete your account and data
You can delete your Ride Portal account and the personal data tied to it at any time.
Riders: delete in the app
- Open The Ride Portal and sign in.
- Go to the Account tab and choose Delete your account.
- Enter your password and choose Delete my account permanently.
What is deleted: your sign-in, name, email address, phone number, saved addresses and notification settings. Ride requests that are waiting or accepted but not yet started are cancelled, and you are signed out on every device. If a vehicle is already on its way, finish that trip first and then delete.
What stays: deleting your account does not erase all historical trip records. Past trips stay in the transportation company's records (pickup time, addresses and price), with your name, phone number and notes removed, because the company needs them for its own accounting and legal duties. A report you made about a trip, and any report made about you, can also be kept for safety.
Transportation companies: delete in the driver app
- Open The Ride Portal Driver and sign in as the company owner.
- Go to the Account tab and choose Delete company account.
- Enter your password and confirm.
What is deleted: the company profile, contact details, address, prices, rider code and uploaded documents. Waiting requests are declined. Everyone at the company, including drivers, is signed out and anonymised. Finish or cancel any accepted trips first.
Can't use the app?
Email privacy@therideportal.com from the address on your account, with the subject Account deletion request and ask us to delete your account and data. We confirm it is you, then complete the deletion within 30 days. You can also ask for a copy of your information, or for a correction, the same way.
See the privacy policy for everything we collect.